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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Alexander Hardman

Senior Sales Executive

Lewis Harrison

Sales Executive

Justin Jackson

Sales Executive

Megan Askew

Sales Executive

Oliver Baron

Sales Executive

Todd Emanuel

Sales Executive

Richard Pye

Sales Executive

Jamaal Guthrie

Product Genius

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again helpful staff

Service

Cooper kept me informed of all the things they were doing to my car.

Service

Met timelines, friendly staff, cost was below quote

Service

Customer focus Everyone helpful.

Service

Kept up to date with progress as well as a video of the health inspection. All done in the time quoted.

Service

Kept me informed and great to send me a video of the first mot of my x3

Service

They overcharge.

Service

Everything seemed to go well.

Service

Addressed the problem and expedited repair

Service

Took really long time to approve the claim.

Service

Great service

Service

I raised one issue that I don't think was taken seriously - they always set the headlights to off, whilst I have them on auto-on. They should be left unchanged. I realised this when driving on a motorway as darkness approached, not good!

Service

Cooper i have no issues with the staff Miss Balls took great care of me and the car. Perfect - i have slight issue with BMW and its approach to flooding the market.

Service

Given incorrect information regarding body damage to car.

Service

car came back not clean as I was told it would be.

Service

No problems, car ready ahead of schedule.

Service

Very good

Service

The loan car supplied was an Automatic, which I wasn't familiar with so 30 seconds explaining operating the transmission selector and best way for starting and stopping/reversing positions would have been beneficial.

Service

Had it to been for the staff on the day, this might have gone badly

Service

First time they forgot to collect the car!! And then despite being given a contact number phoned the wrong one!

Service

I was initially disappointed with the service, given the tyre wasn't inflated to the correct pressure. However, I did receive a call from David Freeman, Aftersales Manager apologising for the oversight and the inconvenience caused. A nice touch.

Service

I asked the garage to confirm pricing of tyres, and received no feedback. Further more, they said the car would be cleaned, but in my opinion it was a token effort.

Service

Adam done his best to try and resolve the situation.

Service

The vehicle had been booked in at least 4 weeks prior & I requested a manual courtesy car however when I arrived I was told that no manual vehicle was available which I feel was unacceptable.

Service

Leanne Balls did a fantastic job of looking after me and keeping me advised of what was going on.

Service

The car wasn't ready when they said it would be and I had meetings to get to. My car was damaged in the garage

Service

As above. Leanne and Megan were excellent

Service

Ease of booking, enjoyable showroom surroundings and attentive reception staff.

Service

Easy to book online and drop off

Service

No problems

Service

my needs were fulfilled

Service

I appreciated service received and friendly reception given to us

Service

The warranty issue was not fixed due to lack of a part, that was 16 days ago, still not heard when it will need to go back in for another day

Service

They did what was required

Service

We were away from home and needed an urgent service (ad blue), this garage fitted us in immediately. Thank you. The actual service took a while but that might be the design of the car because I know even changing the washer water takes ages!

Service

Because the way you are treated by the staff at BMW nothing is too much trouble and they always have time for you.

Service

Deliver on what I asked for, and within the time frame suggetsed

Service

Cooper BMW always service my car to a high standard

Service

Because every aspect of the service was on time, courteous and efficient and I can trust that the work is properly executed.

Service

Hassle free

Service

Excellent time keeping , did what they said they would do ,every member of staff acknowledged the clients as they came into showroom.

Service

The service department is generally very good and on this occasion they fitted me in very quickly for a new tyre. However I waited over two hours for his with no updates unless I asked. In the end I told the staff I needed to go without a car wash

Service

Attention to detail

Service

Unfortunately BMW appear to be struggling to get my BMW running like a BMW should.

Service

Noticed that the mileage warning for next service reduced to 13000 or 11/2019 (date unchanged) but 1st service was only done in January 2019

Service

100% efficient and accommodating

Service

Everything was explained perfectly and the work was done very quickly.

Service

Cannot complain at the pre-sales, unfortunately I was promised things such as the MOT certificate and a call back regarding some internal scratches, neither of which have materialised despite multiple emails and promises to get them addressed.

Service

Answered all my questions and the courtesy car was fantastic

Service

The customer service was superb, they sorted a fault with no notice. If this garage was local to me, I would be using them regularly

Service

Failed to stamp service book

Service

I appreciated the fact that the car was cleaned after a tyre change. parking is, however, difficult.

Service

Work done under warranty

Service

Easy to book, plus collect & delivery service

Service

work carried out and completed

Service

Sales and finance team were second to none.

Sales

Car delivered on time and on spec but handover briefing very badly conducted left my wife unwilling to drive her new pride and joy away from the dealership.

Sales

Friendly, helpful staff. The car was all ready when I collected it and Megan took her time to make sure I was comfortable with driving it as I was quite nervous.

Sales

I really felt Oliver worked hard for us, kept us up to date and made us feel important.

Sales

From the point of ordering the car I was always kept informed about the delivery.

Sales

Superb service, excellent communication, gave us alternatives on cars and finance

Sales

everything went well from start to finish, nothing was too much trouble

Sales

Always on the money with service and genuine people Steve and Richard especially.

Sales

It is very relaxed and entertaining.

Sales

There were communication issues throughout, especially with regards to the finance side. I am still waiting for the entire process to be completed (final overpayment to be refunded to me). Had to sign paperwork several times due to errors.