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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Alexander Hardman

Senior Sales Executive

Lewis Harrison

Sales Executive

Justin Jackson

Sales Executive

Megan Askew

Sales Executive

Oliver Baron

Sales Executive

Todd Emanuel

Sales Executive

Richard Pye

Sales Executive

Jamaal Guthrie

Product Genius

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful

Service

Excellent from Connor Kaye

Service

Helpful, punctual. Service while I waited

Service

Eveything done to my satisfaction

Service

Nice video, efficient and quick

Service

The lady who i dealt with was very helpful

Service

Work carried out as expected

Service

Repair seem good

Service

Pleased

Service

Staff were very helpful, opened before the actual opening times. Communication was excellent.

Service

The car was booked in for one type of service and on arrival at your service department another type was required based upon the information in the key! How can an owner read that??!! Pricing was all over the place.

Service

Unhappy with staff and service manager

Service

Generally I am satisfied with your service.

Service

poor serviceand communication

Service

Ecstatic

Service

Very professional - as always

Service

The service manager at Ipswich gave me a small discount which meant I only paid £460 which was some consolation. Apart from the problem with the service plan which wasn't the fault of the Ipswich branch, my experience at Ipswich was good.

Service

Reliable service with full explanation of test results and work carried out.

Service

I have had my BMW cars serviced at this service station for many years and have not had cause for complaint

Service

My car was fixed before the estimated date , even though the part was back ordered

Service

Everything was carried out to my satisfaction.

Service

very surprised to discover my 5 year plan did not cover a brake fluid change at four years 39000 miles

Service

The service was good but would have been a problem if I could not be fitted in as an urgent repair.

Service

Car was collected at the time as arranged, I was informed on completion of service and able to pay over the phone. The Staff in all departments I dealt with were very polite and caring.

Service

My car had a recall, booking process, readiness of courtesy car, updates during the day and return of courtesy car / collection of my car were faultless.

Service

The service experience was a significant improvement on previous visits. Leanne Balls is a credit to the organisation, hopefully her service ethos will become embedded into the culture of the centre

Service

After a visit to cooper BMW fir a service and a brake fluid service , I wasn't informed that the brake fluid service had not been carried out !! And also that my car needed an extra £1400 worth of work on it ! also each health check is different !!!!

Service

Service was good etc but emailed some further information to my husband instead of me and put my husband's name on the top. Thankfully we were speaking that day...but if he makes my car dirty then we might not ;)

Service

Again helpful staff

Service

Cooper kept me informed of all the things they were doing to my car.

Service

Met timelines, friendly staff, cost was below quote

Service

Customer focus Everyone helpful.

Service

Kept up to date with progress as well as a video of the health inspection. All done in the time quoted.

Service

After agreeing a price for service and MOT i later received a phone call to tell me the service work was covered on a service agreement which I had assumed had finished. This gives me a great deal of trust in BMW cooper Ipswich keeping my business.

Service

Kept me informed and great to send me a video of the first mot of my x3

Service

They overcharge.

Service

Everything seemed to go well.

Service

Addressed the problem and expedited repair

Service

Took really long time to approve the claim.

Service

Great service

Service

I raised one issue that I don't think was taken seriously - they always set the headlights to off, whilst I have them on auto-on. They should be left unchanged. I realised this when driving on a motorway as darkness approached, not good!

Service

Cooper i have no issues with the staff Miss Balls took great care of me and the car. Perfect - i have slight issue with BMW and its approach to flooding the market.

Service

Given incorrect information regarding body damage to car.

Service

car came back not clean as I was told it would be.

Service

Very good

Service

Had it to been for the staff on the day, this might have gone badly

Service

The loan car supplied was an Automatic, which I wasn't familiar with so 30 seconds explaining operating the transmission selector and best way for starting and stopping/reversing positions would have been beneficial.

Service

No problems, car ready ahead of schedule.

Service

First time they forgot to collect the car!! And then despite being given a contact number phoned the wrong one!

Service

I was initially disappointed with the service, given the tyre wasn't inflated to the correct pressure. However, I did receive a call from David Freeman, Aftersales Manager apologising for the oversight and the inconvenience caused. A nice touch.

Service

I asked the garage to confirm pricing of tyres, and received no feedback. Further more, they said the car would be cleaned, but in my opinion it was a token effort.

Service

Adam done his best to try and resolve the situation.

Service

The vehicle had been booked in at least 4 weeks prior & I requested a manual courtesy car however when I arrived I was told that no manual vehicle was available which I feel was unacceptable.

Service

As above. Leanne and Megan were excellent

Service

Leanne Balls did a fantastic job of looking after me and keeping me advised of what was going on.

Service

The car wasn't ready when they said it would be and I had meetings to get to. My car was damaged in the garage

Service

Ease of booking, enjoyable showroom surroundings and attentive reception staff.

Service

Easy to book online and drop off

Service

No problems

Service

I appreciated service received and friendly reception given to us

Service

my needs were fulfilled

Service

The warranty issue was not fixed due to lack of a part, that was 16 days ago, still not heard when it will need to go back in for another day

Service

They did what was required

Service

Because the way you are treated by the staff at BMW nothing is too much trouble and they always have time for you.

Service

We were away from home and needed an urgent service (ad blue), this garage fitted us in immediately. Thank you. The actual service took a while but that might be the design of the car because I know even changing the washer water takes ages!

Service

Deliver on what I asked for, and within the time frame suggetsed

Service

Cooper BMW always service my car to a high standard

Service

Because every aspect of the service was on time, courteous and efficient and I can trust that the work is properly executed.

Service

Excellent time keeping , did what they said they would do ,every member of staff acknowledged the clients as they came into showroom.

Service

Hassle free

Service

The service department is generally very good and on this occasion they fitted me in very quickly for a new tyre. However I waited over two hours for his with no updates unless I asked. In the end I told the staff I needed to go without a car wash

Service

Very good

Sales

Sales and finance team were second to none.

Sales

Car delivered on time and on spec but handover briefing very badly conducted left my wife unwilling to drive her new pride and joy away from the dealership.

Sales

Friendly, helpful staff. The car was all ready when I collected it and Megan took her time to make sure I was comfortable with driving it as I was quite nervous.

Sales

I really felt Oliver worked hard for us, kept us up to date and made us feel important.

Sales

From the point of ordering the car I was always kept informed about the delivery.

Sales

Superb service, excellent communication, gave us alternatives on cars and finance